Policies
Terms & conditions.
Every hire is covered by a signed rental agreement accepting our terms and conditions. A summary of the key points is below, and the full documents are available on request.
At a glance
Key hire terms
This summary is for convenience only; the full terms and conditions apply to every hire.
- 01Deposit & payment
- A deposit (typically 25–50%) secures your date, with the balance due before or on the day of delivery. No separate security deposit is taken.
- 02ID for dry hire
- New customers collecting equipment need valid photo ID and proof of address from the last 3 months matching the booking name.
- 03Cancellations
- More than 14 days before the event: usually a full refund of the balance (except summer months). Within 48–72 hours: generally charged at the full hire rate.
- 04Insurance & safety
- We hold comprehensive Public Liability Insurance and all electrical equipment is regularly PAT tested. Certificates on request.
Questions about a booking?
Our team can talk you through deposits, delivery, dry hire and cancellations before you book.